Full Time Retail Sales Floor Manager
Core
Lead and manage a high-performing retail sales floor, driving sales results and an engaging customer experience while overseeing front-end and service operations.
Role type
retail sales floor manager
Builds
retail store operations and customer experiences
Domain
retail / arts and crafts
Deliverable
product features
Required skills
retail leadership, SOP adherence, customer experience coaching, POS system operation, team training, asset protection, omni-channel fulfillment, event management
Responsibilities
Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; Model and coach best-in-class Customer Experience and ART of Selling behaviors, driving conversion and customer satisfaction; Provide Manager-on-Duty (MOD) coverage, maintaining floor leadership, service standards, and operational continuity; Oversee Balloons business, birthday party operations, and other in-store programs and events; Drive sales and operational excellence in the Knit & Sew Shop, including expertise and oversight of the Cut Bar experience; Train, coach, and develop team members through structured TM onboarding and ongoing skill-building across assigned departments.