Sales Manager
Core
Lead a high-performing sales culture and oversee front-end/service operations to drive sales results and customer experience at a retail store.
Role type
Retail Store Manager
Builds
In-store sales, customer service, and operational execution for a creative arts and craft retail chain
Domain
Retail (Arts & Crafts)
Deliverable
product features
Required skills
Retail leadership, team coaching, SOP adherence, customer experience management, POS operations, inventory management, loss prevention, omni-channel fulfillment, event management
Preferred skills
None stated
Technologies
POS systems, Self-Checkout systems
Responsibilities
Coach team members on selling behaviors and customer service; Ensure compliance with company policies and laws; Provide floor leadership and operational continuity; Oversee special programs like balloon business and birthday parties; Drive adoption of protection plans and loyalty programs; Manage custom framing and knit & sew shop operations; Execute BOPIS and same-day delivery; Maintain asset protection practices to reduce shrink
Seniority
Mid-level, hands-on IC