ServiceNow Senior IT QA Analyst
Core
Develop and execute test plans, validate requirements, document defects, and support UAT for enterprise ServiceNow platform initiatives.
Role type
Senior individual contributor ServiceNow QA Analyst
Builds
Reliable ServiceNow platform solutions (ITSM, ITOM, HRSD, CSM, SPM) for enterprise clients
Domain
Enterprise IT / ServiceNow Platform
Required skills
ServiceNow platform testing, test plan and case creation, defect lifecycle management, automated testing, performance/load testing, Agile/Scrum methodologies, stakeholder collaboration
Preferred skills
ServiceNow Certified System Administrator (CSA), ISTQB certification, REST/SOAP API integration testing, large-scale implementation experience
Technologies
ServiceNow, ATF (Automated Test Framework), defect-tracking tools
Responsibilities
Develop test plans and cases aligned to business requirements; Execute functional, regression, integration, and UAT for ServiceNow modules; Identify and track defects through full lifecycle; Validate workflows, business rules, and integrations; Support performance and load testing; Collaborate with business analysts to translate requirements into testable criteria
Seniority
Senior, hands-on IC
