Sr Platform Engineer-ServiceNow
Core
Install, plan, implement, and maintain ServiceNow technology platforms, ensuring business continuity and optimizing performance for end-users and IT teams.
Role type
Senior ServiceNow Platform Engineer (IC)
Builds
Out-of-the-box and custom ServiceNow solutions (APO, ITSM, HR, CSM, ITOM, CMDB) for global business processes.
Domain
IT Service Management / Enterprise Software Platform
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
ServiceNow platform administration, ServiceNow configuration, ServiceNow development (Business Rules, Script Includes, Client Scripts), ServiceNow workflows/Flow Designer, ServiceNow upgrades and cloning, data migration (transform maps, import sets), Agile/SCRUM, 3rd party application integration, SLA/KPI reporting, technical documentation, team coaching
Preferred skills
ServiceNow Accounts Payable Operations experience, ServiceNow Certified Implementation Specialist
Technologies
ServiceNow, Flow Designer, Transform Maps, Import Sets, Update Sets, Batch Sets, UI Policies, Catalog Client Scripts
Responsibilities
Perform day-to-day support, administration, and maintenance of the ServiceNow platform including midservers and integration points; Troubleshoot and resolve incidents, bugs, and defects; Design and implement ongoing improvements for a portfolio of processes; Develop reports for management on SLAs/KPIs; Train junior team members on subject matter expertise; Partner with leadership to drive the platform roadmap
Seniority
Senior, hands-on IC with mentorship responsibilities
