Senior IT QA Analyst
Core
Lead quality assurance activities for ServiceNow platform applications, integrations, and workflows to ensure scalable and reliable solutions.
Role type
Senior ServiceNow QA Engineer (IC)
Builds
Validated ServiceNow applications, integrations, and platform enhancements
Domain
IT Service Management (ITSM) / Low-code platform
Required skills
ServiceNow platform architecture, ATF (Automated Test Framework), API testing, Agile/Scrum, defect management, test automation, REST/SOAP integration testing
Preferred skills
ServiceNow CSA/CIS certification, DevOps processes, ITIL processes, global enterprise environment experience
Technologies
ServiceNow, ATF, Postman, REST APIs, SOAP, Integration Hub, MID Server
Responsibilities
Design and execute test plans and scripts for ServiceNow applications; Lead functional, regression, integration, and UAT activities; Build and maintain automated test frameworks; Validate ServiceNow modules (ITSM, CSM, Service Portal); Collaborate with BA/PO to translate requirements into test scenarios; Manage defects through resolution; Perform end-to-end integration testing; Support ServiceNow upgrades and patches; Prepare quality metrics and status reports.
Seniority
Senior, hands-on IC
