Product Support Analyst
Core
BI Support Analyst maintaining global BI platforms, resolving issues, and enabling users to leverage analytics for business outcomes.
Role type
Senior IC Business Intelligence Support Analyst
Builds
Production BI dashboards, reports, and self-service analytics platforms
Domain
Enterprise Business Intelligence & Data Warehousing
Deliverable
production ML models | product features | dashboards & analysis
Required skills
Power BI, DAX, SQL/T-SQL, data modeling, ETL, data visualization, performance optimization, issue triage, SLA management
Preferred skills
Python, automation, ServiceNow, ADO, financial principles, BI architecture
Technologies
Microsoft Power BI, Azure Analysis Services, Snowflake, SQL, ServiceNow, ADO
Responsibilities
Maintain BI platforms and products; serve as liaison between stakeholders and technical resources; manage issue intake, triage, and resolution; ensure platform stability and SLA compliance; create support documentation and enablement materials; optimize dashboard performance and user experience.
Seniority
Senior, hands-on IC
