AI Delivery Tech Lead, Song Service
Core
Architect and build agentic experiences and customer contact platforms at enterprise scale, taking AI solutions from prototype to production.
Role type
Senior IC AI Delivery Tech Lead (Agentic Systems & CCaaS)
Builds
Production-ready agentic AI systems, RAG pipelines, and multi-agent orchestration frameworks for enterprise clients.
Domain
Professional Services / AI Engineering / Customer Experience
Deliverable
production ML models | product features
Required skills
Python, RAG pipelines, multi-agent orchestration, LLM-based product architecture, cloud AI platforms (AWS Bedrock/GCP Vertex/Azure AI Studio), eval frameworks, red-teaming, team leadership, agile delivery
Preferred skills
Contact centre platforms (Genesys, Amazon Connect, etc.), EU AI Act compliance, Telco/Financial Services domain experience
Technologies
LangGraph, LangChain, CrewAI, Pinecone, Weaviate, LlamaIndex, pgvector, AWS Bedrock, GCP Vertex AI, Azure AI Studio
Responsibilities
Architect and build agentic experiences to production; advise clients on AI architecture and platform selection; lead engineering teams across complex agentic programmes; set technical standards and governance; mentor engineers and grow practice capability.
Seniority
Senior, hands-on IC with leadership responsibilities
