AI Delivery Tech Lead, Song Service
Core
Architect and build agentic experiences to production, delivering transformational customer platform solutions at enterprise scale.
Role type
Senior IC AI Delivery Tech Lead (Agentic Systems)
Builds
Enterprise-scale CCaaS/AI contact platforms, RAG pipelines, and multi-agent orchestration systems.
Domain
Professional Services / Customer Experience / AI Engineering
Deliverable
production ML models
Required skills
Python, RAG pipelines, multi-agent systems, LLM-based products, cloud AI platforms (AWS Bedrock/GCP Vertex/Azure AI), eval frameworks, red-teaming, team leadership
Preferred skills
Contact centre platforms (Genesys, Amazon Connect), EU AI Act compliance, Telco/Financial Services experience
Technologies
LangGraph, LangChain, CrewAI, Pinecone, Weaviate, LlamaIndex, pgvector, AWS Bedrock, GCP Vertex AI, Azure AI Studio
Responsibilities
Architect and build agentic experiences to production; advise clients on AI architecture and platform selection; lead engineering teams across complex agentic programmes; mentor engineers and grow technical capability.
Seniority
Senior, hands-on IC with leadership responsibilities
