Member Services Associate
Core
Liaison between the Atlanta Falcons and Season Ticket Members, delivering service through relationship building, account management, and gameday activities.
Role type
Member Services Associate (Seasonal, Part-time)
Builds
Season ticket member retention, renewals, and gameday experiences
Domain
Professional Sports (NFL)
Deliverable
client delivery
Required skills
Customer service, problem-solving, organization, adaptability, judgment
Responsibilities
Develop and maintain relationships with Season Ticket Members via phone, email, and in-person; Communicate regarding renewals, benefits, retention, ticketing, finance, and account management; Identify and resolve unusual/adverse situations; Recover past-due payments and create customized payment plans; Manage records within Archtics and CRM ticketing systems; Assist various departments on gamedays; Manage inbound line and live chat for season ticket members and MBS
