Lead Field Service Rep
Core
Lead Field Service Rep providing contractual services, problem-solving support, and expert technical service for chemical applications in the energy sector.
Role type
Senior IC field service engineer (chemicals/energy)
Builds
Chemical delivery systems, troubleshooting guides, and process improvement solutions for industrial customers
Domain
Energy services, oil and gas, petrochemical, water treatment, specialty chemicals
Deliverable
client delivery | production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
complex multi-disciplinary problem solving, site surveying, product/application auditing, inventory management, sample collection, field evaluations, pre-trial survey coordination, troubleshooting guide creation, solution implementation coordination, business proposal assistance, design review participation, product serviceability critique, mentoring, incident reporting, on-site field service
Preferred skills
chemical/mechanical/industrial engineering or life sciences degree, technical sales or field sales support experience, materials/scheduling/inventory process knowledge, oil and gas industry experience, refinery/petrochemical experience, water treatment/specialty chemical industry experience, boiler/cooling tower/wastewater treatment system knowledge, Microsoft Office Suite proficiency, autonomous self-motivated field work history
Technologies
Microsoft Office Suite, internal business systems
Responsibilities
Solve complex multi-disciplinary problems, maintain and distribute troubleshooting guides, prepare reports on problems and solutions, conduct site surveys and audits, manage chemical delivery system inventory, collect samples for monitoring, deliver chemicals to customers, conduct field evaluations of new products, lead pre-trial surveys, interact with internal and external customers, maintain accurate records, create service guides, coordinate sampling and inventory schedules, implement solutions with customers, assist sales in preparing business proposals, participate in design reviews, critique product performance, provide expert technical service, mentor service reps, report incidents and near misses, provide on-site field service
Seniority
Senior, hands-on IC with mentoring responsibilities