Senior Client Service Analyst
Core
Manage requirements elicitation and operational delivery for clients in the system development lifecycle, serving as the primary point of contact to ensure client satisfaction and functional clarity.
Role type
Senior Client Service Analyst (Financial Services)
Builds
Production system features and operational documentation for financial market clients
Domain
Financial Services / Capital Markets / Financial Technology
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Requirements elicitation, client relationship management, functional specification writing, user training, production support analysis, cross-functional collaboration, project scope/budget input, bid support, subcontractor coordination, sales opportunity identification
Preferred skills
Trading knowledge, Trade Surveillance experience
Technologies
JIRA
Responsibilities
Elicit detailed business and system requirements from stakeholders; Write and produce detailed functional specifications; Provide user training and handle user queries; Respond to unresolved production support issues and lead root cause analysis; Manage contractual relationships and operational delivery for client accounts; Promote organizational capabilities and identify sales opportunities; Provide input into project schedules, risks, and budgets; Assume technical roles in bid activities and RFI/RFP work.
Seniority
Senior, hands-on IC
