Customer Care Agent
Core
Execute end-to-end Customer Care and Freight coordination for assigned customers across Mexico and LATAM, ensuring accurate order processing, compliant documentation, and reliable delivery execution.
Role type
Customer Care Agent (Logistics & Order Management)
Builds
Reliable delivery execution and compliant documentation for plant-based ingredients and pharmaceutical excipients
Domain
Food ingredients / Pharmaceutical excipients / Logistics
Deliverable
client delivery
Required skills
Logistics & Incoterms knowledge, Import/Export compliance, Inventory & VMI management, Shipping documentation, Freight & carrier coordination, SAP ECC & TM, Data analysis & reporting
Preferred skills
Customer service, Order management, Multi-entity flow management
Technologies
SAP, Salesforce, EDICOM, Esker, Qlik, Excel
Responsibilities
Manage complex LATAM and Mexico customer portfolios including multi-entity flows, Validate, create, and manage contracts in SAP, Process and monitor customer orders end-to-end, Coordinate freight and ensure compliance (Including Carta Porte), Manage shipping and customs documentation, Handle complaints, returns, billing adjustments, and credit support, Support continuous improvement initiatives
Seniority
Individual Contributor
