Customer Service Engineer
Core
Support the Customer Value proposition in local and international development, spearhead Food and Beverage technical projects, and ensure equipment efficiency and maintenance for key customers.
Role type
Senior Customer Service Engineer (Food & Beverage)
Builds
Local deployment of international projects, equipment maintenance, and plant performance optimization for key customers.
Domain
Food and Beverage industry, industrial equipment maintenance and engineering
Required skills
Mechanical and electrical engineering principles, engineering software proficiency, troubleshooting and diagnostic testing, equipment sourcing and maintenance management, plant performance reporting, team supervision and training, market analysis, relationship management
Preferred skills
None stated
Technologies
Engineering software, various applications for troubleshooting
Responsibilities
Support local and international development and deployment of the Customer Value proposition; Spearhead Food and Beverage related technical projects at local and regional levels; Manage and support Global and regional strategy implementation with the local DSM; Ensure sales teams are trained on business innovations and technical trends; Manage equipment and spares through sourcing, storing, repairing, and maintenance; Provide technical and budget advice to the team; Implement optimization initiatives for equipment efficiency; Conduct planned preventive maintenance and monitor equipment performance; Generate and present plant performance reports to management; Recruit, train, supervise, and appraise site technicians; Address client concerns and resolve issues timely; Carry out hygiene audits and propose action plans; Conduct market analysis and assess competitor activities; Retain accounts through strong relationships with key decision makers
Seniority
Mid-level, hands-on IC