Customer Service Engineer

Key Responsibilities:

• Support the Customer Value proposition in its local and international development and deployment.
• Spearhead Food and Beverage related technical projects at local and regional level and at key customers.
• Manage and support, together with the local DSM, the Global and regional strategy implementation.
• To be responsible for the local deployment of selected international projects.
• To be responsible for making sure sales teams are properly trained and aware of business innovations, new projects, products and applications as well as of business-related technical trends through the implementation of selected training programs.
• Equipment and spares management through sourcing, storing, repairing and maintenance at an optimal cost.
• Giving Technical/Engineering and budget advice to the team and ensuring that the required equipment is available to the customer within agreed timelines.
• Putting in place optimization initiatives to ensure that equipment efficiency is achieved and manage the cost of maintenance and spare parts purchasing        
• Carried out planned preventive maintenance within a specified period and specified time and Monitoring of equipment performance and replace/maintain to reduce plant break down
• Generate plant performance report/review the reports and respond to reports and present the same to management.
• Attend plant performance review meetings, give plant performance report, Recruiting, training, supervise and appraise site technicians.
• Address client concerns and ensure the resolution of issues in a timely manner.
• Carrying out hygiene audits and proposing action plans to improve clients’ processes
• Carry out market analysis and assessment of competitor activities.
• Retain accounts through the development of strong relationships with key decision makers
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Key Competencies

• Engineering: Proficiency in using various software to design and interpret engineering drawings.
• Technical Skills: Strong knowledge of mechanical and electrical engineering principles.
• Computer Skills: Ability to work with engineering software and various applications to troubleshoot and resolve technical issues.
• Mechanical Skills: Understanding of machine operations and functionality.
• Troubleshooting: Ability to run diagnostic tests and identify the root causes of errors or malfunctions.
• Time Management: Efficiently managing personal workload and resolving client issues promptly to minimize downtime.
• Organizational Skills: Keeping track of common issues and maintaining accurate reports.
• Communication Skills: Strong verbal communication for discussing equipment and technical issues with customers, along with written communication skills for reports and documentation.
• Language: Fluency in French is a must.

Qualifications:

• Graduate degree in Engineering.
• 3–5 years of experience in engineering in a B2B setup.