Billing Specialist - India AR Delivery Hub
Core
Execute standardized billing processes including invoice creation, recurring billing, and credit/rebill activities for Americas and APAC regions.
Role type
Billing Specialist (Finance Operations)
Builds
Invoices, billing records, and customer portal data for gaming content and technology customers.
Domain
Gaming content and technology / Finance Operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
invoice creation, recurring billing, credit/rebill processing, billing queue management, SLA reporting, SOP adherence, exception flagging, ERP system proficiency, customer portal navigation, shared inbox management
Preferred skills
AI-enabled tool usage, workflow automation, dashboard interpretation, process improvement identification
Responsibilities
Perform standardized billing processes including invoice creation, recurring billing, customer portal uploads, and invoice distribution; Support billing queue management and process first-pass invoice corrections and standard credit/rebill activities; Maintain comprehensive billing documentation, status tracking, and SLA reporting; Address complex billing issues, contract/pricing questions, and customer concerns; Adhere strictly to billing SOPs, quality controls, and regional service requirements; Provide cross-training and backup coverage across regional billing portfolios; Apply approved AI-enabled and automated tools for billing tasks and documentation; Identify and flag billing exceptions, process gaps, and opportunities for automation improvements
Seniority
Mid-level, hands-on IC
