Onboarding and Solution Optimisation Manager
Core
Lead the setup, configuration, and rollout of operational systems for Customer Support, Risk, Fraud, and KYC, while optimizing workflows and managing vendor integrations.
Role type
Manager, Onboarding and Solution Optimization
Builds
Operational systems, integrations, and vendor solutions for Customer Support, Risk, Fraud, and KYC
Domain
iGaming, Online Real Money Gaming (RMG), Regulatory Compliance
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
system installation and improvement, CRM/Fraud/Risk/KYC systems, integrations and system configurations, vendor management and solution evaluation, knowledge management and documentation, analytical abilities
Preferred skills
leading and managing multiple projects, problem-solving, attention to detail
Technologies
CRM, Fraud/Risk, KYC systems, AI agents, automation tools
Responsibilities
Lead setup and rollout of operational systems for new brands, manage integrations between internal/external platforms, standardize processes and guidelines across brands, research and evaluate external providers in CRM/Fraud/Risk/KYC, conduct testing and validation of new features, build and maintain operational reports and dashboards, train teams on systems and guidelines
Seniority
Manager, hands-on IC
