ASE Master Certified - Technical Support Specialist 1
HybridNo visa sponsorship
Core
Provide technical support and diagnostic guidance to dealership service technicians for Nissan and Infiniti vehicles via email, phone, and chat.
Role type
Technical Support Specialist (Automotive)
Builds
Technical reports on new vehicle incidents and diagnostic solutions for dealerships
Domain
Automotive / Aftermarket Support
Deliverable
dashboards & analysis
Required skills
ASE Master certification, OEM certification, automotive repair knowledge, technical manual usage, database search, report writing, typing (30wpm)
Preferred skills
AA degree, related college courses, in-house training
Responsibilities
Reply to TECH LINE cases and chat requests from dealerships; document and analyze new vehicle incidents; update and close technical reports; provide feedback on countermeasure procedures to internal departments.
