Lead Analyst, Warranty & Quality Assurance
Core
Lead warranty policy administration, claims center operations, and system support for Nissan Canada dealers.
Role type
Lead Analyst, Warranty & Quality Assurance
Builds
Warranty policies, procedures, databases, and dealer claim processing systems
Domain
Automotive / Warranty Management
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
database management, spreadsheet analysis, Microsoft Office (Word, Excel, PPT, Visual Basic, Macros), policy administration, claims processing, system testing, reporting, trend analysis
Preferred skills
Tableau, MS Power BI, automotive technology knowledge, systems-related discipline
Technologies
Microsoft Office suite, Visual Basic, Macros, Tableau, MS Power BI
Responsibilities
Provide guidance to warranty analysts and assist with dealer electronic claim inquiries; Liaise with regional managers to improve claim submission procedures; Determine warranty expense trends and drive corrective actions; Identify and resolve coding/flat rate issues and maintain warranty processing tables; Coordinate maintenance of warranty policies, procedures, and databases; Develop reporting and tracking of dealership service statistics; Monitor warranty claims processing and vendor payment receipts
Seniority
Senior, hands-on IC