Field Quality Improvement Dy Manager
Core
Manager responsible for securing overall product quality for assigned vehicle models by managing market concerns, leading countermeasure implementation, and overseeing New Model Quality Task Forces.
Role type
Senior IC Field Quality Improvement Manager
Builds
Vehicle models (e.g., X-Trail) and quality improvement initiatives
Domain
Automotive / Vehicle Engineering
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work -> product features (quality improvements & countermeasures)
Required skills
Root cause analysis, Technical report writing, Data analysis (Excel/PowerPoint), KPI management, Stakeholder coordination, Customer survey design, Warranty data analysis
Preferred skills
Manufacturing plant experience, R&D experience, Chinese language knowledge
Technologies
Excel, PowerPoint
Responsibilities
Manage New Model Quality Task Force activities and ensure KPI achievement; Collect and validate Voice of Customer (VOC) data via Technical Reports; Monitor countermeasure effectiveness and re-open investigations if incidents increase; Prepare monthly management reports on 3MIS, 12MIS, and Durability concerns; Conduct customer surveys for solution development; Coordinate with Field Engineering, Dealers, and Production sources for field fixes.
Seniority
Senior, hands-on IC