Ombudsman Supervisor - Department of Housing & Community Development
Core
Plans and coordinates the activities of a program responsible for receiving, investigating, and resolving complaints from or on behalf of residents of public housing in Baltimore.
Role type
Supervisory IC ombudsman program manager
Builds
Municipal ombudsman program for public housing residents
Domain
Public sector / Public housing / Community development
Deliverable
client delivery
Required skills
Conflict mediation, complaint investigation, program planning, public relations, regulatory knowledge, report writing, confidential record management, supervisory leadership
Preferred skills
Knowledge of Baltimore city neighborhoods and demographics
Technologies
None stated
Responsibilities
Supervise ombudsman personnel, coordinate complaint resolution activities, conduct investigations and interviews, write detailed case narrative reports, handle sensitive situations with diplomacy
Seniority
Mid-level supervisor