Client Service Specialist
Core
Provide day-to-day client service and account support for Howden US Retail clients, managing the end-to-end insurance lifecycle including onboarding, policy servicing, renewals, and billing.
Role type
Client Service Specialist (Insurance Operations)
Builds
Insurance policies and account services for retail clients
Domain
Insurance (Property & Casualty)
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Commercial insurance servicing processes, policy administration, account maintenance, agency management systems, attention to detail, time management, problem-solving, Microsoft Office proficiency
Preferred skills
Property & Casualty license, Applied Epic experience, automation tool development interest, UAT testing participation
Technologies
Applied Epic, Microsoft Office (Excel, Word, Outlook, PowerPoint)
Responsibilities
Support clients throughout the policy lifecycle (onboarding, changes, renewals, audits), prepare and process evidence of coverage requests and documentation, maintain accurate client and policy information in systems, respond to client and carrier inquiries, coordinate servicing requests with carriers and internal teams, support billing inquiries, escalate complex issues, participate in testing and adoption of new technologies, contribute to automation tool development and requirements gathering
Seniority
Mid-level, hands-on IC