Operations Specialist – Schemes
Core
Support the day-to-day running of the Schemes business by managing operational processes, driving change initiatives, and ensuring governance compliance.
Role type
Operations Specialist (Change & Process)
Builds
Operational processes, change management strategies, and reporting for niche insurance schemes.
Domain
Insurance / Schemes & Delegated Authorities
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Process improvement, stakeholder coordination, change management, operational risk event management, system change oversight, regulatory compliance, KPI definition, impact analysis, Microsoft Office (Excel, PowerPoint)
Preferred skills
Schemes or delegated authority environment experience
Responsibilities
Execute changes to existing schemes (product re-builds, rate/wording changes), provide support for operational processes including warranty of New Schemes, act as main point of contact for Operational Risk Events, oversee adoption of new processes/tools/technology, ensure regulatory and governance procedures are adhered to, assist in accurate and timely issuance of reporting, develop and implement change management strategies, support processing teams for scheme policy data, assess impact of change on business processes/systems/personnel, design and execute communication plans and training materials, define and measure success metrics (KPIs), build and manage a network of key stakeholders within the business and Broker Partners
Seniority
Individual Contributor, operational support