Senior Business Systems Analyst
Core
Transform loosely defined business problems into clear processes, actionable requirements, and measurable results to reduce friction, cost, and risk for employees.
Role type
Senior Business Systems Analyst
Builds
Process reengineering initiatives and data-driven operational improvements
Domain
Enterprise IT & Digital Employee Experience
Required skills
Process mapping, data analysis, stakeholder facilitation, requirements translation, workflow design, root cause analysis, visual documentation, project coordination
Preferred skills
ITIL, Lean, Six Sigma, BPMN, Agile, SaaS experience, SQL
Technologies
Lucidchart, Visio, Miro, SQL
Responsibilities
Lead stakeholder interviews and discovery sessions to understand current processes; Map current-state workflows using flowcharts and swimlanes; Design future-state processes with defined responsibilities and success measures; Identify and analyze data to explain problems and root causes; Translate business needs into requirements, user stories, and acceptance criteria; Support testing, validation, and operational readiness; Follow improvements through implementation and assess results against success measures.
Seniority
Senior, hands-on IC