Senior Product Manager, Procore Intake & AI Support Experience
Core
Own AI-powered data onboarding (Intake) and in-app AI support to reduce operational costs and accelerate customer time-to-value.
Role type
Senior Product Manager (AI & Customer Lifecycle)
Builds
AI-native data import platform and self-service AI support experiences
Domain
SaaS / Construction Technology / AI
Deliverable
production ML models | product features
Required skills
SaaS product management, AI/ML feature strategy, data-driven decision making, platform architecture, technical data navigation, cross-functional collaboration
Preferred skills
Construction tech domain, AI-powered support tools, enterprise customer migration
Technologies
AI mapping, confidence scoring, data orchestration, file staging
Responsibilities
Drive strategy and roadmap for AI-assisted data onboarding across 20+ surfaces; Partner with AI/data teams to deliver intelligent column mapping and mapping libraries; Design in-app AI support to resolve issues without human agents; Replace human-dependent workflows with product-led self-service; Ground decisions in customer telemetry and support case data; Define and track metrics for import success, self-serve rate, and cost to serve; Build reusable platform solutions for other product teams; Collaborate with engineering, design, and customer success to ship aligned solutions.
Seniority
Senior, hands-on IC