Bilingual Customer Support Specialist
Core
Support Spanish- and English-speaking customers by phone, chat, and email; help applicants navigate program requirements; process rebate applications.
Role type
entry-level bilingual customer support specialist
Builds
rebate applications and customer support interactions for energy efficiency programs
Domain
energy efficiency / public programs
Deliverable
client delivery
Required skills
bilingual communication (Spanish/English), data entry, application review, quality checks, basic troubleshooting, Microsoft Office (Excel, SharePoint)
Preferred skills
0–1 year customer service or administrative experience, Bachelor's degree
Responsibilities
Support customers via phone, chat, and email; gather missing information from applicants; review and process rebate applications; enter and update data in internal systems; check applications against program requirements; perform quality checks; assist with basic troubleshooting and escalate issues; support team training and documentation updates
Seniority
Entry-level, hands-on IC