Floor Supervisor Housekeeping - FT
Core
Ensuring guestrooms and public areas are clean and well-maintained to the highest standards while providing guest service.
Role type
Floor Supervisor Housekeeping
Builds
Clean guestrooms and public areas for hotel guests
Domain
Hospitality / Housekeeping
Deliverable
physical/clinical work
Required skills
Room inspection, House ware Checklist completion, VIP room preparation, Guest request handling, Attendance monitoring, Maintenance work order tracking, PM Program oversight, Staff performance evaluation, Inventory management, Disciplinary action execution, Training session conduct, Coaching and counseling, Physical labor (stoop, bend, push, pull, carry up to 75 pounds), Equipment operation (vacuum cleaners, floor machines, carpet extractors, computers), Chemical and cleaning supplies knowledge, OSHA guidelines understanding, English proficiency (read, write, speak, understand)
Preferred skills
Customer service experience, Bilingualism, Knowledge of SDS
Technologies
Computers, Copy machine, Mop and broom
Responsibilities
Inspect written room inspections daily, Complete House ware Checklists for checkout rooms, Inspect VIP and Special Attention rooms, Respond to guest requests and concerns, Monitor team attendance and adherence to policies, Oversee special requests from Front Desk, Check and complete maintenance work orders (MP2 report), Oversee PM Program on assigned floors, Communicate service and performance standards to staff, Monitor job performance of GRA, House Persons, and Shampoo Porters, Issue and monitor projects for team members, Inventory supplies in locker rooms daily, Lead and develop department staff, Execute disciplinary actions and evaluations, Conduct training sessions, Coach and counsel hourly team members, Maintain organization of housekeeping areas, Greet and farewell guests warmly, Provide directions to guest inquiries, Accept additional tasks and assignments as needed