Data Integrity Representative (Onsite)
Core
Perform in-line quality control by reviewing, researching, and verifying insurance updates and payments on escrow loans to ensure data accuracy before system lock.
Role type
Data Integrity Representative (Escrow Operations)
Builds
Accurate escrow disbursement records and insurance coverage data for mortgage clients
Domain
Mortgage banking and insurance administration
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
data entry, outbound calling, insurance carrier research, database management, report analysis, escrow account maintenance, manual payment processing, customer service, attention to detail, typing speed
Preferred skills
insurance industry experience, mortgage escrow knowledge, homeowners insurance knowledge, Microsoft Access, MS Excel
Technologies
AS400, LPS, Citrix, FiServ, WebServices, Microsoft Access, MS Excel
Responsibilities
Validate and correct insurance updates and escrow disbursement information by reviewing billing edit reports; resolve escrow disbursement discrepancies by researching loans and calling insurance agencies; disburse insurance premium payments manually; make adjustments to insurance lines based on reports and history; review exception and at-or-near expired reports to ensure timely payment processing; maintain service level objectives for client tasks; process escrow rush payment requests; provide follow-up on loans with cancellation notices; assist with keying escrow exceptions; perform time-sensitive account maintenance; enter updates into computer systems ensuring accuracy and completeness.
Seniority
Individual Contributor, mid-level