AP Support Report Specialist
Core
Producing and monitoring daily/weekly/monthly reports and collections letter campaign output for a financial services environment.
Role type
Operational support specialist (reporting & collections)
Builds
Routine and custom client production reports, invoice details, and import contents
Domain
Financial services / Collections operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Data processing, exception investigation, report validation, compliance documentation, Excel proficiency, data grouping and selection criteria
Preferred skills
Collections systems familiarity, CRM tools, call center platforms, compliance requirements in regulated environments
Technologies
Temenos, LiveVox, Noble/Alvaria, Aspect, Genesys, Microsoft Word, Microsoft Excel
Responsibilities
Process, format, and validate data for client-level and internal operational reports; Research unexpected results and resolve discrepancies by verifying source data, parameters, and output; Verify collections process output against predefined criteria; Utilize dialer and omni-channel reporting tools to monitor service level, response time, and productivity metrics; Prepare, reconcile, and distribute daily, weekly, and monthly operational reports; Produce and distribute ad-hoc and custom client reports; Set up and maintain collections letter campaigns; Support compliance and audit efforts by running and documenting production controls; Collaborate with Collections leadership, IT teams, and Dialer Administration to validate reporting and facilitate daily letter production
Seniority
Entry-level to Mid-level, hands-on IC