Inbound Customer Service Representative (Onsite San Antonio TX)

San Antonio, TX💼 Full-time🗓 2026-08-14 → 2026-09-26

Core

Provide customer service support for loan portfolios by assessing and updating collateral protection insurance coverage for auto and mortgage loans.

Role type

Inbound Customer Service Representative (Insurance/Banking)

Builds

Customer satisfaction and accurate loan insurance data records

Domain

Financial Services / Insurance

Deliverable

client delivery

Required skills

inbound/outbound call handling, insurance knowledge, data entry, multi-tasking, 10-key calculator operation, 40 WPM typing

Preferred skills

1-2 years call center experience in insurance or banking

Responsibilities

Resolve inbound calls regarding collateral protection insurance coverage, research and verify loan insurance information, update system with insurance data, handle complex calls with minimal assistance, refer high-level complaints to appropriate resources

Seniority

Entry-level to Junior

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About swbc

SWBC is seeking a talented individual who will protect the organization, its clients, and its business operations through risk-based security assessments, third-party security reviews, control validation, and assurance activities. This role serves as a trusted advisor to technology, business, compliance, procurement, and security stakeholders, helping them understand and manage cybersecurity risk while supporting regulatory, contractual, and business requirements. As a key member of the Security team, you will perform in-depth security assessments, evaluate vendor security programs, review sec