IA Operations Specialist
Core
Provide phone support and operational assistance to investment advisors and their clients regarding qualifying advisory accounts (WMP), including transaction processing, issue research, and platform navigation.
Role type
Customer service operations specialist (financial services)
Builds
Operational support for investment advisory accounts and client service experiences
Domain
Financial services / Investment Advisory
Deliverable
client delivery
Required skills
Phone support, transaction processing, platform navigation (Envestnet, Wealthscape), CRM logging, Microsoft Office proficiency, problem-solving, attention to detail
Preferred skills
FINRA SIE exam completion, investment advisory experience, brokerage experience, Envestnet/Wealth Management Platform experience
Responsibilities
Answer advisor and client questions via phone, process work items and requests, navigate advisory platforms, log interactions in CRM, educate advisors on self-serve solutions, meet satisfaction and production goals
Seniority
Individual Contributor, mid-level