Service Engineer
Core
Repair, maintenance, installation, and training of high-tech machines (lasers, machine tools, EUV, electronics) for customers.
Role type
Senior IC Service Engineer
Builds
Operational uptime and customer satisfaction for industrial machinery
Domain
Industrial manufacturing / High-tech machinery
Deliverable
physical/clinical work
Required skills
machine diagnosis, spare parts identification, technical documentation, customer communication, problem escalation, product knowledge
Preferred skills
none stated
Technologies
lasers, machine tools, EUV systems, electronics
Responsibilities
Perform repair, maintenance, installation, and training of machines; Diagnose and resolve high-level technical machine and operational problems; Input detailed service and repair records into company systems; Report discrepancies and unresolved problems to In-House Engineer and Service Manager; Maintain professional communication with customers and internal teams; Escalate technical problems in a timely manner; Stay updated with new product introductions; Interface with other departments to resolve technical issues