Customer Support Engineer
Core
On-site and remote technical support for sheet metal processing and laser technology machines, focusing on troubleshooting, repairs, and performance optimization.
Role type
Field Customer Support Engineer
Builds
Machine uptime and operational efficiency for manufacturing clients
Domain
Industrial manufacturing / Laser and sheet metal processing
Deliverable
physical/clinical work
Required skills
Electronics troubleshooting, mechanics, hydraulics, CNC equipment operation, remote diagnostics, customer training, inventory management, forklift/crane operation
Preferred skills
Sheet metal processing experience, manufacturing service environment experience, drafting or modeling software proficiency
Technologies
CNC equipment, Microsoft Office (Excel, PowerPoint), remote diagnostics tools
Responsibilities
Troubleshoot and repair machines on-site and remotely, provide customer training on operation and basic repair, document service work and safety records, manage tools and parts inventory, travel to customer locations
Seniority
Entry-level to Mid-level, hands-on IC
