Techniker (w/m/d) im Service-Innendienst für CO2 Laser und 3D-Lasersysteme (Globaler 2nd Level Support)
Core
2nd Level technical support specialist for CO2 and 3D laser systems, handling remote diagnostics, spare parts coordination, and service escalation.
Role type
Senior technical service engineer (2nd Level Support)
Builds
Laser systems (CO2 OEM and 3D) for industrial manufacturing
Domain
Industrial manufacturing / Laser technology
Deliverable
client delivery
Required skills
CO2 laser system diagnostics, 3D laser system diagnostics, spare parts identification, service campaign planning, technical documentation, cross-functional collaboration
Preferred skills
Remote support tools proficiency, technical guide creation, training material development
Technologies
SIS (Service Information System), Remote support platforms
Responsibilities
Analyze and resolve complex technical faults on CO2 and 3D laser systems via remote support; coordinate spare parts and service interventions; document case handling and machine history; participate in 24/7 service hotline; collaborate on product improvements and quality analysis; create technical guides and training materials