Senior Specialist, IT Operations
Core
Oversee IT infrastructure and system operations for the School of Civil and Environmental Engineering, ensuring seamless program operations and compliance with IT policies.
Role type
Senior Specialist, IT Operations
Builds
Infrastructure systems, workflow automation, and service improvements for faculty, staff, and researchers
Domain
Higher Education / IT Operations
Deliverable
infrastructure
Required skills
Windows desktop support, Windows server administration, hardware troubleshooting, network concepts, cybersecurity concepts, process improvement, budget management, performance monitoring
Preferred skills
Infrastructure testing, capacity planning, CCTV system management, service level agreement management
Technologies
Windows (desktops and servers)
Responsibilities
Oversee infrastructure/system operations and maintenance; Manage budget and costing for facilities; Implement process improvements and workflow automation; Monitor service level objectives and client satisfaction; Troubleshoot hardware and software issues; Manage internal CCTV system
Seniority
Senior, hands-on IC