Executive, Resident Relation
Core
Manage student and faculty housing operations, including room assignment, billing, maintenance coordination, and resident relations at a university campus.
Role type
Senior IC resident relations manager (campus housing)
Builds
Student and faculty housing units, sports/recreation facilities, and related services
Domain
Higher education + residential operations
Deliverable
product features
Required skills
residential management, customer service, contract management, billing and collections, incident investigation, facility safety inspection, vendor coordination, complaint resolution, data record management
Preferred skills
student hostel experience, staff housing experience, hospitality services experience
Responsibilities
Process hostel applications and assign rooms/housing units; inspect rooms for quality before check-in; manage billing, fee collection, and refunds; coordinate maintenance and repairs with vendors; engage residents to address needs and resolve complaints; communicate maintenance schedules to residents; conduct safety and security walkthroughs; investigate incidents and propose sanctions; maintain resident and occupancy records; manage facility reservations and event arrangements