Senior Assistant Manager / Manager, Central Administration & Governance (Academic Services)
Core
Drive process improvement, workflow optimization, and digital enablement for the Office of Academic Services to support 33,000 students.
Role type
Senior Assistant Manager / Manager, Central Administration & Governance
Builds
Efficient, scalable, and future-ready academic operations
Domain
Higher Education Administration
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
process analysis, process redesign, workflow optimization, digital transformation, automation, RPA, project governance, stakeholder coordination, data analysis, change management
Preferred skills
experience with agentic solutions, citizen developer collaboration, managing ambiguous contexts
Technologies
Power Automate, UiPath, RPA, workflow tools
Responsibilities
Analyse workflows to identify inefficiencies, bottlenecks, risks, and improvement opportunities; Document as-is processes and contribute to the design of to-be processes and improvement roadmaps; Support process improvement, digitalisation, and automation initiatives; Work with citizen developers, IT, and stakeholders to implement, test, and review solutions; Ensure process changes comply with University policies, governance requirements, and risk controls; Support the planning, coordination, and delivery of departmental and University-wide initiatives; Apply basic project governance and project management practices; Coordinate stakeholders, track milestones, manage risks and issues, and maintain project documentation; Support change communication, training, and adoption of new processes and systems; Prepare progress updates and briefing materials for management decision-making