Business Systems Specialist/Analyst (Digital Solutions Department) [NIE]
Core
Support project management initiatives and stakeholder engagement for the Academic's Domain within the Digital Solutions department.
Role type
Business Systems Specialist/Analyst (Project Management)
Builds
Project roadmaps, real-time dashboards, and automated solutions for institutional applications.
Domain
Education Technology / Academic Computing
Deliverable
product features
Required skills
Project management methodologies, stakeholder management, SDLC framework, Agile, data governance, change management, SLA definition, AI/automation implementation
Preferred skills
Cloud platforms (AWS, Azure), AI-driven insights
Responsibilities
Act as primary advocate for user community and manage stakeholder engagement; Proactively communicate project roadmaps and strategic initiative progress; Manage change by informing users of enterprise-level updates and system refreshes; Establish real-time dashboards for project health and support metrics; Oversee classification of support requests and monitor Service Level Agreements (SLAs); Implement innovations driven by AI, data, and automation; Ensure data integrity and accuracy across institutional applications.
Seniority
Mid-level, hands-on IC
