North America Pampers Club Operations Lead
Core
Own end-to-end operations and execution of the Pampers Club ecosystem across App, Website, and CRM for North America.
Role type
Senior digital operations lead
Builds
Reliable digital experiences for Pampers Club consumers
Domain
Consumer goods / Digital platforms
Required skills
Digital operations, technical product management, program management, stakeholder leadership, root-cause analysis, process simplification, KPI monitoring
Preferred skills
Cloud platforms, mobile/web ecosystem management, business analytics
Technologies
App, Website, CRM, cloud platforms
Responsibilities
Own end-to-end operations across App, Website, and CRM; Drive platform reliability and operational health; Coordinate business, technology teams, agencies, and partners; Lead governance across incidents, releases, risks, and technical debt; Establish and monitor business and operational KPIs
Seniority
Senior, hands-on IC