CRM Business Systems Analyst II
Core
Provide production support, troubleshooting, and administration for The Navigators' enterprise Salesforce CRM system.
Role type
Senior CRM Business Systems Analyst
Builds
Salesforce platform stability, reports, dashboards, and data integrity for a nonprofit organization
Domain
Nonprofit / Customer Relationship Management (CRM)
Required skills
Salesforce administration, production support, data migration, report/dashboard building, third-party integration troubleshooting, SDLC practices, Microsoft Excel
Preferred skills
Salesforce Certified Platform Administrator, AI-enabled business processes, nonprofit domain experience, financial systems experience, cloud-based systems experience
Technologies
Salesforce, Workday, Microsoft Office (Excel)
Responsibilities
Troubleshoot integrations with third-party applications, assist with new setups and system configurations, lead business analysis for major CRM projects, monitor system health and prevent failures, coordinate upgrades with external vendors, facilitate data migrations and clean-ups
Seniority
Mid-Senior, hands-on IC