Executive Team Leader- Service & Engagement (Assistant Manager Front End), Queensbury NY
Core
Lead a team of Guest Advocates and Service Leaders to exceed guest service expectations, drive store sales, and manage front-of-store experiences including checklanes, self-checkout, and order pickup.
Role type
Senior IC retail operations manager (Service & Engagement)
Builds
Guest service experiences and store sales
Domain
Retail
Required skills
Team leadership, guest service management, sales growth, conflict resolution, talent management, scheduling, business acumen, problem analysis, cash handling, physical lifting
Preferred skills
None stated
Technologies
None stated
Responsibilities
Build and manage a team of Guest Advocates and Service Leaders; Drive total store sales and profitability; Anticipate staffing needs and recruit talent; Manage training and development of team members; De-escalate negative guest experiences; Manage schedules for peak traffic times; Handle cash register operations and cash transactions; Lift and move merchandise up to 40 pounds.
Seniority
Senior, hands-on IC