Service & Engagement Team Leader - Mechanicsville, VA
Core
Lead a team of hourly members in guest service, problem resolution, and store operations to ensure exceptional guest experiences and drive sales goals.
Role type
Front-line retail team leader
Builds
Guest service experiences, team performance, and store operational efficiency
Domain
Retail / Customer Service
Deliverable
product features
Required skills
Team leadership, guest service, problem solving, inventory management, sales goal planning, performance management, safety compliance, digital order support
Preferred skills
Previous retail experience, ability to work variable schedules
Technologies
Handheld scanners, communication devices
Responsibilities
Lead and coach a team of hourly associates to deliver guest service commitments and resolve issues. Plan daily/weekly workload to meet sales and service goals. Monitor metrics to identify improvement opportunities and align team behaviors. Support digital guest services including pickup and drive-up orders. Ensure team compliance with safety, security, and adult beverage laws. Evaluate candidates and develop a guest-centric team culture.
Seniority
Individual Contributor, supervisory level
