Executive Team Leader Service & Engagement (Assistant Manager Front End) Houston Memorial, TX
Core
Lead a team of hourly members and leaders to deliver exceptional guest service, manage front-end operations, and drive store profitability through sales and loyalty programs.
Role type
Senior IC retail operations manager (front-end)
Builds
In-store guest experiences, service standards, and sales performance
Domain
Retail / Customer Service
Deliverable
product features
Required skills
Team leadership, guest service management, scheduling, sales strategy, talent management, conflict resolution, safety compliance, inventory management, data analysis
Preferred skills
Experience in fast-paced retail environments, ability to handle physical demands, strong communication skills
Technologies
Guest survey reporting tools, loyalty program platforms
Responsibilities
Manage a team of hourly team members and leaders, deliver guest experience commitments, review area guest and financial metrics, create scheduling strategies for peak traffic, lead pick-up and drive-up order fulfillment, drive total store sales and profitability, ensure safety and security compliance, coach and develop team members.
Seniority
Senior, hands-on IC