Service & Engagement Team Leader
Core
Lead a team of front-of-store associates to deliver exceptional guest service, manage daily operations, and drive sales goals in a fast-paced retail environment.
Role type
Service and Engagement Team Leader (Retail Store Manager)
Builds
Guest experiences, operational efficiency, and team performance in a Target retail store
Domain
Retail / Consumer Goods
Deliverable
product features
Required skills
Team leadership, guest service management, operational planning, conflict resolution, sales goal execution, inventory management, safety compliance, performance coaching, candidate evaluation, technology operation
Preferred skills
Previous retail experience, high school diploma or equivalent
Technologies
Handheld scanners, communication devices
Responsibilities
Lead and coach a team of hourly associates to exceed guest service expectations; plan and execute daily/weekly workload to meet sales and service goals; monitor and improve guest, financial, and team outcome metrics; handle guest concerns and de-escalate conflicts; ensure compliance with safety, security, and adult beverage laws; evaluate candidates for open positions; support digital guest services including pickup and drive-up orders.
Seniority
Entry-level to Mid-level, hands-on IC