Service & Engagement Team Leader- (Queen Creek, AZ)
Core
Lead a team of hourly members in guest service, problem resolution, and operational execution to drive loyalty and sales goals.
Role type
Service and Engagement Team Leader
Builds
Guest experience, team performance, and store operational efficiency
Domain
Retail
Deliverable
product features
Required skills
Guest service fundamentals, team leadership, problem solving, inventory management, sales goal planning, talent development, de-escalation, safety compliance
Preferred skills
Previous retail experience, ability to operate handheld scanners, flexibility with variable schedules
Technologies
Handheld scanners, communication devices
Responsibilities
Lead a team of Guest Advocates and Front of Store Attendants to exceed guest service expectations; Plan and execute daily/weekly workload to support business priorities; Review metrics to identify opportunities and align team behaviors; Evaluate candidates and develop a guest-centric team; Support digital guest services including pickup and drive-up orders; Model and enforce safety and security processes; Address guest concerns and de-escalate situations.
Seniority
Individual Contributor, supervisory level