Fleet Monitoring Analyst
Core
Provides first-line support, coordination, and problem resolution for heavy equipment fleet health and operational data.
Role type
Product Support Analyst (Fleet Monitoring)
Builds
Customer solutions for fleet health, troubleshooting, and service recommendations
Domain
Heavy equipment, mining, construction, fleet management
Deliverable
dashboards & analysis
Required skills
Analytical skills, problem-solving, data interpretation, customer engagement, multi-account management
Preferred skills
Telematics, condition monitoring, predictive maintenance, fleet management platforms, data visualization, machine utilization analysis
Technologies
Telematics platforms, data visualization tools, reporting tools
Responsibilities
Address minor coverage issues and resolve complaints, answer inbound customer service inquiries, process results from technical data analysis, determine course of action for effective resolution, understand prime product or component health status