Onboarding Analyst
Core
Support the onboarding and deployment of new customer connections to Caterpillar's Integrated Procurement platform, an eCommerce integration solution for heavy machinery parts and services.
Role type
Senior IC onboarding analyst (technical implementation)
Builds
Customer connections to the Integrated Procurement platform for dealers and enterprise customers
Domain
Heavy machinery / eCommerce / B2B procurement
Required skills
XML configuration and validation, API integration, AWS Cloud services (CloudWatch), technical troubleshooting, stakeholder communication, project execution
Preferred skills
eCommerce platform support, B2B connectivity solutions, global team collaboration, AI tool usage
Technologies
XML, APIs, AWS CloudWatch, Integrated Procurement platform
Responsibilities
Configure and validate customer and dealer connections, troubleshoot integration issues, guide customers through implementation, coordinate testing activities, communicate project progress to stakeholders, improve onboarding processes
Seniority
Senior, hands-on IC
