Principal Product Support Lead （首席产品支持负责人）
Core
Lead technical response, root cause analysis, and reliability management for complex industrial software and autonomous systems across global sites.
Role type
Principal Product Support Lead (Senior IC)
Builds
Production support processes, reliability metrics, and engineering feedback loops for industrial machinery and autonomous systems.
Domain
Industrial Automation / Autonomous Systems / Reliability Engineering
Required skills
Incident Management, Problem Management, Root Cause Analysis (RCA), Release Management, Configuration Management, Reliability Engineering, Cross-domain System Analysis, Technical Judgment, Global Stakeholder Coordination, English Communication
Preferred skills
AHS/Unmanned Driving experience, ITIL/FRACAS/FMEA/SRE methodologies, SQL/Python/Telemetry/Dashboarding, Field Follow/Dealer Support experience
Technologies
Telemetry, Logs, Dashboards, Python, SQL, Release Management Tools, Configuration Management Systems
Responsibilities
Define L1/L2/Engineering escalation boundaries and response standards; Lead major incident response, impact assessment, and recovery; Organize systematic root cause analysis using logs and telemetry; Establish cross-site reliability metrics and failure mode management; Govern release readiness and rollback plans; Maintain site configuration baselines; Translate field issues into engineering work items; Build knowledge bases and training for L1 support.
Seniority
Principal, hands-on IC with strategic oversight
