Senior Digital Product Owner
Core
Shape the next generation of AI-enhanced digital experiences for Cat.com, focusing on customer discovery, decision-making, and self-service.
Role type
Senior Product Owner (AI & Digital Experiences)
Builds
AI-powered customer-facing capabilities including conversational experiences, personalization, and recommendations for Cat.com
Domain
Industrial equipment (construction/mining) + AI/ML + Digital Commerce
Deliverable
product features
Required skills
Product roadmap definition, backlog management, user story writing, AI product concepts (LLMs, RAG, prompt design), stakeholder alignment, A/B testing, KPI definition
Preferred skills
Experience with generative AI platforms (ChatGPT, Copilot), Azure DevOps, dealer/distributor business models, heavy equipment industry knowledge
Technologies
LLMs, RAG, generative AI, Azure DevOps
Responsibilities
Define and prioritize AI-powered customer experience initiatives; collaborate with AI/data science teams to evaluate solution options; lead experimentation efforts (pilot programs, usability testing); ensure AI experiences align with privacy and responsible AI standards; monitor industry trends for future enhancements
Seniority
Senior, hands-on IC