Manager Product Support
Core
Lead a Product Support team to deliver technical leadership, drive continuous product improvement (CPI), and ensure defect-free machines for Caterpillar's Off-Highway Trucks.
Role type
Manager, Product Support (Off-Highway Trucks)
Builds
Off-Highway Truck product quality, reliability, and uptime for global customers
Domain
Heavy equipment manufacturing / Mining and Construction
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work -> physical/clinical work (defect reduction & quality initiatives)
Required skills
Cross-functional team leadership, root cause analysis, continuous improvement methodologies, warranty analytics, data visualization, project management, stakeholder management, technical problem solving
Preferred skills
Lean Manufacturing, Six Sigma, aftermarket support operations, dealer network management
Technologies
Data visualization and analytics tools
Responsibilities
Lead technical problem-solving and root cause investigations for product and manufacturing issues; Drive defect reduction strategies and CPI programs; Partner with engineering and manufacturing to improve build quality; Collaborate with dealers and customers to diagnose field issues and improve machine performance; Coach and develop a team of technical professionals
Seniority
Manager, hands-on leadership
