Tier 2 Data Analyst
Core
Advanced operational support, troubleshooting, and stabilization of data pipelines and data platforms, acting as a bridge between Tier 1 support and engineering teams.
Role type
Tier 2 Data Analyst (Incident Response & Data Operations)
Builds
Data pipelines, data platforms, and business-critical applications for heavy machinery customers.
Domain
Industrial IoT / Heavy Machinery / Data Operations
Deliverable
infrastructure
Required skills
SQL, Python, Log analysis, API integrations, Incident management, Root Cause Analysis, Data validation, Monitoring tools
Preferred skills
ETL tools, Distributed systems, Observability, SLA-driven environments
Technologies
SnapLogic, DataStage, AppDynamics, Azure Monitor, Grafana, Splunk, SQL Server, Oracle, PostgreSQL
Responsibilities
Perform deep investigation of escalated incidents, Analyze logs and data pipelines to identify root causes, Restore service using workarounds or fixes, Coordinate P1/P2 incident response, Monitor data pipelines and system health, Detect anomalies in data flows, Execute and improve operational runbooks, Collaborate with Data Engineering teams on RCA and permanent fixes.
Seniority
Mid-level, hands-on IC
