Product Service Consultant
Core
Provide 24/7 incident management and technical support for Mining Technology (MineStar) hardware and software, resolving issues for dealers and customers in open-pit mining environments.
Role type
Senior IC Product Service Consultant (Mining Technology)
Builds
Incident resolution and service restoration for MineStar fleet management systems
Domain
Mining equipment / Industrial IoT / Fleet Management
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Software troubleshooting, Hardware diagnostics, Incident management, Field support, Data analysis, Problem solving, Customer advocacy, Change management
Preferred skills
Software development background, Mining and machines experience, Fleet management systems knowledge
Technologies
MineStar, On-board hardware, Application software
Responsibilities
Investigate, troubleshoot, and diagnose application and technical problems for software and on-board hardware; Provide 24x7x365 incident management; Advocate for dealers and customers to resolve technical issues with product development engineering; Participate in New Product Introduction (NPI) projects and complete field follow objectives; Create and maintain a support environment facilitating issue diagnostics; Report product defects via CPI process; Travel to open-pit mine sites for short periods.
Seniority
Senior, hands-on IC
