Customer Service Engineer
Core
Provide expert technical support, troubleshooting, and optimization for medium-speed diesel engines in marine, offshore oil and gas, and land-based power plant applications.
Role type
Senior Customer Service Engineer (Heavy Equipment/Power Systems)
Builds
Engine performance optimization, fault resolution, and technical documentation for marine, offshore, and power plant installations.
Domain
Marine engineering, Offshore oil and gas, Land-based power generation
Required skills
Medium-speed diesel engine technology, Engine auxiliary systems and Balance of Plant, Digital engine control and monitoring systems, Remote diagnosis and fault detection, Failure analysis, Technical report writing, Project management for complex technical problems
Preferred skills
Marine engineer qualifications, Experience with spark ignited gas engines, Knowledge of ship propulsion systems
Technologies
Digital governors, Electronic control and monitoring systems, Engine data analysis tools
Responsibilities
Provide expert technical support for engine auxiliary components and plant auxiliary systems, Develop and document performance tests on customer engines, Independently analyze measurement data and troubleshoot operating problems, Optimize engine settings and control in cooperation with performance teams, Perform failure analysis on damaged components, Support dealer network and end-customers with technical enquiries, Represent the company in negotiations regarding complex damage or complaints, Coordinate field activities and write detailed inspection reports
Seniority
Senior, hands-on IC with travel requirements
